Help
Help & contact
Everything about shipping, returns and payment. Still stuck? Write to us.
When will my kit arrive?
In 5 to 8 business days after you order. Every order ships with tracking, and you get the tracking link by email as soon as it ships.
How much is shipping?
Free on every order. We currently ship to the United States only.
What if something is wrong with my kit?
If it arrives damaged, incomplete or isn’t what you ordered, email us a photo within 30 days of delivery and we send a replacement or refund you. That’s our 30-day guarantee.
Is checkout secure?
Yes. Payment happens on an encrypted checkout page and we never see or store your card details.
How do I reach you?
Write to support@halloweenavenue.com. A real person reads every message.
Write to us
Email support@halloweenavenue.com with your order number if you have one. A real person reads every message.
Halloween Avenue LLC · 1201 N Orange St, Suite 700, Wilmington, DE 19801